Refund
Refund and Cancellation Policy
This policy explains the rules that apply to cancellations, refunds, installment plans and package changes.
Last updated: June 26, 2026
1. Introduction
This policy governs cancellations, refunds and modifications for packages offered through Oumra Senegal. It is designed to provide a clear, fair framework aligned with industry practice.
2. Nature of services
Oumra packages involve many third parties: airlines, hotels, transport, administrative and visa partners, Saudi authorities, travel agencies and payment providers. Each enforces its own cancellation rules.
3. Payments
Payments are allocated to the selected package or service. Part of the amounts may be used to secure reservations or cover administrative processing as soon as the file is initiated.
4. Cancellation by the user
Users must contact support for any cancellation request. Refund eligibility depends on the stage of the file, provider conditions, amounts already committed and applicable law.
5. Non-refundable fees
Some fees may be non-refundable once work has started or third-party services have been initiated, including:
- Administrative processing fees.
- Payment processing fees.
- Visa-application fees where applicable.
- Airline, hotel or transport penalties.
- Issued tickets or confirmed reservations subject to provider rules.
6. Installment payments
Cancellation stops future installments where applicable but does not automatically refund past payments. Past payments are reviewed based on the file’s progress and third-party commitments.
7. Modification or postponement
Where possible, users may request a change or postponement. Fees may apply depending on provider conditions.
8. Cancellation by Oumra Senegal or a provider
If a package cannot be delivered due to provider cancellation, an authority decision or force majeure, Oumra Senegal will propose the available options: rescheduling, alternative package, credit or refund as applicable.
9. Visa refusal
A visa refusal does not automatically entitle the user to a full refund if services have already been performed or third-party fees have been committed.
10. Refund processing time
Approved refunds may take 7 to 30 business days depending on the payment method and provider.
11. How to request a refund or cancellation
Contact contact@oumrasenegal.sn with:
- Full name.
- Phone number.
- Booking or reference number.
- Reason for the request.
- Payment proof if available.
12. Contact
contact@oumrasenegal.sn — Cité Keur Gorgui, Dakar 10700.